Faq

No. Total amount must be paid before the item is shipped, as B.I.S will keep your money and the item will be dispatched on time.

No. Custom duties or import taxes are not included in the item price and shipping charges. You will pay customs duty and tax in your country.

We use volume and weight when determining the cost of delivery. The volumetric weight is calculated by multiplying the length x height x width of the package. If the weight of the item is small, the shipping cost will be calculated according to the volume of the item.

The quantity is not limited. If you would like to purchase a large quantity of spare parts, please send us a list of name spare parts and parts numbers.

To receive money and not send the goods is absolutely excluded in our company. Even if the product, for one reason or another, was not available, we simply refund you the full amount of its cost.

Contact us at any time using the contacts below.  Mon-Sat 9:00-21:00 (Korean time)